excellence in client service is consulting, mentorship and training specialising in razor sharp account management + new business hunting

How does it work?

Built as a unique client service development tool, EICS has been designed to support, service, and grow your team’s CS know-how. Delivering value to you, your business, your clients, and your team. From understanding the importance of relationships through to developing strong negotiation skills.

EICS achieves this by focusing in on four key areas:

1. Clients

Best in class client management; strategic communication, negotiation, persuasion, selling in ideas, resolving client issues and developing strong client relationships.

2. Projects

Efficient project management; communication, timings, organisation, priority management, risk management, ways of working and project wash ups.

3. Accounts

Account management; budget tracking, retainer negotiation, forecasting, reporting, problem solving, pitching and developing Account /Business plans.

4. Teams

Team management; team career development, managing difficult conversations, yearly reviews, culture, how to manage upwards and downwards.